{"id":712,"date":"2026-07-25T14:15:22","date_gmt":"2026-07-25T14:15:22","guid":{"rendered":"https:\/\/impactqc.ca\/?page_id=712"},"modified":"2026-07-25T14:33:27","modified_gmt":"2026-07-25T14:33:27","slug":"terms-of-engagement","status":"publish","type":"page","link":"https:\/\/impactqc.ca\/en\/terms-of-engagement\/","title":{"rendered":"TERMS OF ENGAGEMENT"},"content":{"rendered":"\n
\n\n

TERMS OF ENGAGEMENT<\/h1>\n

Last updated: July 25, 2026<\/strong>
\nVersion: 1.0<\/strong><\/p>\n

1. Nature and incorporation<\/h2>\n

These Terms of Engagement (the \u201cTerms<\/strong>\u201d) govern services supplied by ImpactQC to the client identified in a signed proposal, order, statement of work or agreement (the \u201cClient<\/strong>\u201d).<\/p>\n

They apply only when expressly incorporated by reference to this version or attached to the accepted agreement. The complete contract consists of:<\/p>\n

    \n
  1. the signed statement of work or order;<\/li>\n
  2. signed amendments;<\/li>\n
  3. the accepted proposal;<\/li>\n
  4. these Terms; and<\/li>\n
  5. any expressly incorporated schedule.<\/li>\n<\/ol>\n

    If there is a conflict, the higher-ranking document prevails only for the inconsistent item. A statement of work modifies these Terms only if it expressly identifies the modified provision.<\/p>\n

    Public Site descriptions do not replace the signed contract.<\/p>\n

    2. Contracting identity<\/h2>\n

    ImpactQC is a registered business name in Quebec operated by a sole proprietor. The provider\u2019s full legal identity, NEQ, notice address and applicable tax information must appear in the proposal, statement of work, invoice or signature block supplied to the Client.<\/p>\n

    3. Business clients and consumer protection<\/h2>\n

    Services are primarily designed for businesses and professionals acting for commercial purposes.<\/p>\n

    If an individual purchases primarily for personal, family or household purposes, that person must notify ImpactQC before signing. Mandatory Consumer Protection Act and other protections prevail over any inconsistent term. Waivers or restrictions intended only for business clients do not apply to a consumer where prohibited.<\/p>\n

    4. Formation<\/h2>\n

    Unless otherwise agreed, an engagement requires:<\/p>\n

      \n
    • consultation or requirements gathering;<\/li>\n
    • written proposal;<\/li>\n
    • statement of work or equivalent document;<\/li>\n
    • acceptance of these Terms; and<\/li>\n
    • required initial payment.<\/li>\n<\/ul>\n

      ImpactQC need not reserve resources or begin work before contract acceptance, receipt of required information and clearance of payment due.<\/p>\n

      5. Services and scope<\/h2>\n

      Services may include, as stated in the statement of work:<\/p>\n

        \n
      • digital strategy and research;<\/li>\n
      • website design, UX\/UI, development and integration;<\/li>\n
      • hosting, maintenance, updates and WordPress operations;<\/li>\n
      • SEO, content, search architecture and local search;<\/li>\n
      • SEM, Google Ads and paid-campaign management;<\/li>\n
      • social-media marketing, including Meta, LinkedIn, TikTok or other platforms;<\/li>\n
      • CRM, forms, automation, RevOps and email marketing;<\/li>\n
      • analytics, tracking, dashboards and reports;<\/li>\n
      • security, backups and operational compliance measures;<\/li>\n
      • custom tools, calculators, portals and integrations; and<\/li>\n
      • related services described in the statement of work.<\/li>\n<\/ul>\n

        Anything not expressly included is out of scope.<\/p>\n

        6. Schedule, dependencies and cooperation<\/h2>\n

        A schedule is an estimate unless the contract expressly states a firm date and consequences.<\/p>\n

        The Client must timely provide:<\/p>\n

          \n
        • content, access, information, decisions and approvals;<\/li>\n
        • an authorized representative;<\/li>\n
        • consolidated feedback;<\/li>\n
        • rights and licences for supplied materials;<\/li>\n
        • required advertising budgets and third-party accounts; and<\/li>\n
        • reasonable cooperation.<\/li>\n<\/ul>\n

          A Client delay, silence, changed decision, access failure or late approval automatically extends the schedule by at least the equivalent delay plus the reasonable time needed to reschedule the work. ImpactQC is not responsible for delay caused by the Client, a third party or an event beyond its reasonable control.<\/p>\n

          7. Approvals<\/h2>\n

          Approval by the designated representative binds the Client. Before publication, the Client must verify facts, prices, offers, warnings, regulatory statements, translations, contact information, policies, advertisements and other content.<\/p>\n

          If the Client does not answer an approval request within five business days, ImpactQC may suspend the schedule. Silence is not final content approval but may result in rework charges or a new timeline.<\/p>\n

          8. Revisions and scope changes<\/h2>\n

          Unless stated otherwise, the price includes two consolidated revision rounds<\/strong> for each creative deliverable requiring approval.<\/p>\n

          A round is one consolidated set of comments from the authorized representative. A new direction, reinstatement of a rejected version, fragmented comments, added pages or functions, changes after approval or an unanticipated need is a scope change.<\/p>\n

          Out-of-scope work is billed at CAD $120 per hour plus taxes<\/strong>, unless the contract specifies another rate. ImpactQC may require written approval and payment before starting a change.<\/p>\n

          9. Fees, taxes and invoicing<\/h2>\n

          Fees, deposits, deadlines, inclusions and exclusions appear in the statement of work. Unless stated otherwise:<\/p>\n

            \n
          • services are billed and payable in advance;<\/li>\n
          • applicable taxes are additional;<\/li>\n
          • work starts after payment;<\/li>\n
          • third-party fees, advertising budgets and special purchases are separately billed or reimbursed unless expressly included;<\/li>\n
          • bank fees, unjustified chargebacks and reasonable collection costs may be charged; and<\/li>\n
          • overdue amounts bear interest at 2% per month (24% per year), or the highest lower rate permitted by law.<\/li>\n<\/ul>\n

            The Client must dispute an invoice in good faith within ten business days after receipt and pay the undisputed portion when due.<\/p>\n

            10. Third-party fees<\/h2>\n

            Domains, hosting, licences, plugins, themes, fonts, licensed media, email services, CRM, storage, APIs, analytics, advertising platforms and other third-party services are included only if specified.<\/p>\n

            Third-party prices, terms, policies, limits, availability and decisions may change. ImpactQC may propose a substitute or adjust fees on notice when a dependency\u2019s cost or availability materially changes.<\/p>\n

            11. Monthly services and renewal<\/h2>\n

            Unless the contract states another term, a monthly service has an initial one-month term and automatically renews for successive one-month periods until cancelled.<\/p>\n

            The Client may prevent renewal by written notice at least three business days before<\/strong> the renewal date. Later notice applies to the following renewal to the extent permitted by law.<\/p>\n

            Renewal fees are due on the renewal date. Paid services may remain active until the paid period ends, subject to suspension, security and termination rights.<\/p>\n

            12. Minimum term and six-month engagement<\/h2>\n

            Where a statement of work specifies a minimum term, including a six-month Dominance engagement, resources, tools, capacity and scheduling are reserved for that term.<\/p>\n

            12.1 Business Client<\/h3>\n

            To the extent permitted by law and only for a Client acting for commercial purposes, the Client expressly acknowledges the minimum term and expressly waives termination without cause before expiry under article 2125 of the Civil Code of Qu\u00e9bec.<\/p>\n

            If ImpactQC nevertheless accepts early termination without ImpactQC fault, the following remain payable, subject to any legally required reduction:<\/p>\n

              \n
            • performed services and incurred expenses;<\/li>\n
            • non-cancellable third-party commitments;<\/li>\n
            • planned work or specially reserved capacity that cannot reasonably be reassigned; and<\/li>\n
            • a termination charge stated in the statement of work as a reasonable pre-estimate of injury and not a penalty.<\/li>\n<\/ul>\n

              Advance payment is non-refundable to the extent allocated to those items. This clause does not permit unjust enrichment or collection of an amount the law requires to be refunded.<\/p>\n

              12.2 Consumer<\/h3>\n

              The waiver above does not apply to a consumer where prohibited. Mandatory cancellation, termination, refund and disclosure rights remain effective.<\/p>\n

              13. Cancellation before or after commencement<\/h2>\n

              Deposits and payments reserve capacity, procure dependencies and begin performance. Unless law or the contract requires otherwise:<\/p>\n

                \n
              • ImpactQC may retain amounts corresponding to performed work, incurred expenses, non-cancellable commitments and reasonably demonstrable injury;<\/li>\n
              • any excess is refunded where legally required;<\/li>\n
              • the Client receives paid and then-usable Client deliverables under the contract rights; and<\/li>\n
              • fees are not refunded merely because the Client changes its mind after performance or resource reservation.<\/li>\n<\/ul>\n

                The statement of work may provide a more precise earned-fee or milestone schedule.<\/p>\n

                14. Non-payment, suspension and reactivation<\/h2>\n

                If payment is not received when due, ImpactQC may issue a default notice. Unless full payment is received within five business days<\/strong>, ImpactQC may suspend any part of the services, including hosting, maintenance, campaigns, automations, support and administrator access, to the extent permitted by law.<\/p>\n

                ImpactQC may act sooner where there is a security, fraud, liability, third-party harm or provider-service-loss risk.<\/p>\n

                Suspension does not release amounts due. Reactivation depends on technical capability and full payment and may involve reasonable fees.<\/p>\n

                ImpactQC will not suspend in an inopportune manner contrary to mandatory duties and will take immediately necessary steps to prevent avoidable loss where required by law.<\/p>\n

                15. Termination for serious reason<\/h2>\n

                Either party may terminate for a material breach not cured within ten business days after written notice, or immediately if incurable.<\/p>\n

                ImpactQC may also suspend or terminate for serious reason, including:<\/p>\n

                  \n
                • persistent non-payment;<\/li>\n
                • unlawful, fraudulent, abusive or misleading activity;<\/li>\n
                • content infringing another person\u2019s rights;<\/li>\n
                • material security or reputational risk;<\/li>\n
                • repeated failure to provide essential instructions or resources;<\/li>\n
                • threatening or abusive conduct toward a person working on the engagement; or<\/li>\n
                • a demand that would require ImpactQC to breach law or platform rules.<\/li>\n<\/ul>\n

                  Where required, ImpactQC avoids termination at an inopportune time and takes reasonable urgent steps to reduce immediate loss.<\/p>\n

                  16. Effects of termination<\/h2>\n

                  On termination:<\/p>\n

                    \n
                  • services end on the applicable date;<\/li>\n
                  • earned and due amounts become payable;<\/li>\n
                  • the Client stops using ImpactQC-licensed items;<\/li>\n
                  • ImpactQC may disable the website, campaigns, automations and access it controls;<\/li>\n
                  • each party returns or destroys confidential information as required by contract and law; and<\/li>\n
                  • provisions intended by their nature to survive remain effective.<\/li>\n<\/ul>\n

                    Unless otherwise committed, ImpactQC does not guarantee any continued online period after the paid period.<\/p>\n

                    Residual backups may remain in a secure rotation for a targeted operational maximum of 90 days and then be deleted, subject to legal duties, provider capabilities and legal hold. They are not an archival service, and restoration is not guaranteed.<\/p>\n

                    17. Website ownership and licence model<\/h2>\n

                    Unless a statement of work expressly transfers ownership, websites designed, developed, hosted or managed by ImpactQC are provided as a licensed managed service<\/strong>, not a sale of a transferable system copy.<\/p>\n

                    ImpactQC and its licensors retain all rights in:<\/p>\n

                      \n
                    • design, layout, visual system and experience;<\/li>\n
                    • code, configuration, theme structure and components;<\/li>\n
                    • plugins, licences, fonts, libraries and integrations;<\/li>\n
                    • templates, methods, processes, internal documentation and know-how;<\/li>\n
                    • automations, tools, calculators, platforms and CRM infrastructure;<\/li>\n
                    • improvements, reusable elements and pre-existing tools; and<\/li>\n
                    • AI-generated or AI-assisted images commissioned or integrated by ImpactQC, subject to rights that may legally exist and provider terms.<\/li>\n<\/ul>\n

                      During the paid term, ImpactQC grants the Client a limited, non-exclusive, non-transferable and revocable licence to use the delivered website for authorized business activities. The licence ends with the service unless otherwise stated.<\/p>\n

                      The Client is not entitled to a copy, backup, export, clone or transfer of the code, design, theme, configuration or managed website to another provider unless the statement of work expressly provides an exit purchase or licence.<\/p>\n

                      18. Client materials<\/h2>\n

                      The Client retains its rights in:<\/p>\n

                        \n
                      • text, images, video, marks and documents it supplies;<\/li>\n
                      • contact, lead and customer data collected for it;<\/li>\n
                      • information and records it uploads;<\/li>\n
                      • a domain registered in the Client\u2019s name; and<\/li>\n
                      • other items expressly identified as \u201cClient Materials.\u201d<\/li>\n<\/ul>\n

                        The Client grants ImpactQC a worldwide, non-exclusive licence limited to the engagement\u2019s duration and needs to use, adapt, reproduce, transmit and display those materials to deliver services.<\/p>\n

                        On termination, following reasonable request and payment of amounts due, ImpactQC provides a reasonable export of Client Materials and legally portable personal information directly under its control in a commonly used format where technically available. The export excludes code, design, configurations, trade secrets, ImpactQC aggregate data and non-transferable third-party items.<\/p>\n

                        19. Domains, advertising accounts, analytics and CRM<\/h2>\n

                        Ownership and control of each domain, advertising account, analytics property, audience, CRM and platform account must be stated in the statement of work.<\/p>\n

                          \n
                        • A domain registered in the Client\u2019s name belongs to and is the Client\u2019s responsibility even if ImpactQC manages it.<\/li>\n
                        • A domain registered and funded in ImpactQC\u2019s name remains under ImpactQC control unless transferred in writing and applicable fees are paid.<\/li>\n
                        • Client contact and business data remain Client Materials.<\/li>\n
                        • Accounts, audiences, configurations, analytics properties and platforms created in ImpactQC infrastructure remain under its control unless stated otherwise.<\/li>\n
                        • The Client receives reports and data exports expressly included in the engagement.<\/li>\n<\/ul>\n

                          ImpactQC is not responsible for a third-party platform\u2019s closure, suspension, restriction, loss or decision except for proven ImpactQC fault and subject to legal limits.<\/p>\n

                          20. Licensed media and artificial intelligence<\/h2>\n

                          Licensed media is transferable only if the provider\u2019s licence allows transfer and the statement of work confirms it. Otherwise, the Client receives only the right to use it within the deliverable under the applicable licence.<\/p>\n

                          AI output may not be exclusive, may resemble other output and may not receive the same protection as human-authored work. ImpactQC does not promise exclusive intellectual-property ownership in AI output. The Client must approve final use and inform ImpactQC of industry restrictions.<\/p>\n

                          21. Client pre-existing materials<\/h2>\n

                          The Client retains pre-existing material supplied to ImpactQC. Modifications, adaptations, integrations and improvements created by ImpactQC remain ImpactQC property unless expressly assigned.<\/p>\n

                          ImpactQC does not prevent the Client from using its independent original version. The Client may not extract or reuse ImpactQC modifications outside the granted licence.<\/p>\n

                          22. Portfolio and engagement publicity<\/h2>\n

                          Unless the statement of work expressly prohibits it before work begins, the Client authorizes ImpactQC to:<\/p>\n

                            \n
                          • publicly identify the Client as a client;<\/li>\n
                          • display its name, logo and screenshots of already-public content;<\/li>\n
                          • describe services supplied; and<\/li>\n
                          • present the work in its portfolio, proposals, social media, case studies and award entries.<\/li>\n<\/ul>\n

                            ImpactQC must not disclose non-public confidential information, personal information, financial results or Client trade secrets.<\/p>\n

                            An attributed testimonial must not be fabricated or misleadingly altered. Named testimonial use must be supported by permission or a verifiable publication.<\/p>\n

                            23. Content and compliance responsibilities<\/h2>\n

                            The Client alone is responsible for:<\/p>\n

                              \n
                            • the accuracy and legality of its activities, prices, offers and claims;<\/li>\n
                            • rights in supplied materials;<\/li>\n
                            • professional, regulatory and industry duties;<\/li>\n
                            • privacy policies, consents and notices for its own visitors;<\/li>\n
                            • legality of mailing lists, audiences and data;<\/li>\n
                            • approval of advertisements and promotions;<\/li>\n
                            • responding to leads and clients;<\/li>\n
                            • maintaining required budgets, accounts and permissions; and<\/li>\n
                            • business decisions made from reports.<\/li>\n<\/ul>\n

                              ImpactQC may supply templates and technical measures but does not provide legal advice or guarantee the Client\u2019s legal compliance.<\/p>\n

                              24. Marketing services and platforms<\/h2>\n

                              SEO rankings, advertising costs, impressions, clicks, leads, conversions, revenue, growth, deliverability and platform decisions vary and are not guaranteed.<\/p>\n

                              ImpactQC does not control algorithms, auctions, policies, suspensions, ad rejections, technical changes or third-party data. Forecasts, objectives and dashboards are planning tools, not guarantees.<\/p>\n

                              The Client must maintain adequate budget, approve claims and respond to inquiries. ImpactQC may refuse a misleading, illegal or platform-prohibited tactic.<\/p>\n

                              25. Hosting, maintenance, security and backups<\/h2>\n

                              Where included, ImpactQC may provide or administer a VPS, DNS, email, CDN, WAF, backup or other service directly or through providers located in Canada or the United States.<\/p>\n

                              ImpactQC applies reasonable measures described in the statement of work. Unless a signed SLA applies:<\/p>\n

                                \n
                              • no minimum availability is guaranteed;<\/li>\n
                              • no firm response, remediation or restoration time is guaranteed;<\/li>\n
                              • a backup is not permanent archival storage;<\/li>\n
                              • restoration depends on an existing intact usable copy; and<\/li>\n
                              • third-party outages, attacks, unknown vulnerabilities and force majeure remain possible.<\/li>\n<\/ul>\n

                                The Client must keep copies of important Client Materials and promptly report issues.<\/p>\n

                                26. Personal information and Client Data<\/h2>\n

                                Each party complies with personal-information laws applicable to its role.<\/p>\n

                                Where ImpactQC processes personal information for the Client:<\/p>\n

                                  \n
                                • the Client determines lawful purposes and instructions;<\/li>\n
                                • ImpactQC processes only to perform the engagement, comply with law and protect services;<\/li>\n
                                • access is limited to people who need it;<\/li>\n
                                • subprocessors may be used under appropriate obligations;<\/li>\n
                                • information may be processed outside Quebec under applicable requirements;<\/li>\n
                                • ImpactQC notifies the Client without undue delay of a known relevant breach or attempted breach;<\/li>\n
                                • the Client remains responsible for notices, consents, rights requests and retention decisions unless expressly delegated; and<\/li>\n
                                • detailed terms may be stated in a data-processing schedule.<\/li>\n<\/ul>\n

                                  The Client must not submit unanticipated sensitive information without prior assessment and written authorization.<\/p>\n

                                  27. Confidentiality<\/h2>\n

                                  Each party protects non-public information the other designates confidential or that should reasonably be understood as confidential. It uses it only for the contract and discloses it only to authorized people who need it.<\/p>\n

                                  Information is not confidential if it:<\/p>\n

                                    \n
                                  • is public without breach;<\/li>\n
                                  • was lawfully known;<\/li>\n
                                  • is lawfully received from a third party;<\/li>\n
                                  • is independently developed; or<\/li>\n
                                  • must be disclosed by law, after notice where permitted.<\/li>\n<\/ul>\n

                                    This duty survives for five years after termination and as long as a trade secret remains legally protected.<\/p>\n

                                    28. Limited warranty<\/h2>\n

                                    ImpactQC warrants that it will provide services with reasonable care consistent with generally accepted practices for similar services.<\/p>\n

                                    The Client must report a specific defect within ten business days after delivery or reasonable discovery. ImpactQC\u2019s initial remedy is, at its option, to correct or reperform the non-conforming part within a reasonable time.<\/p>\n

                                    Except for an express warranty, services and deliverables are provided \u201cas is\u201d after acceptance. Additional implied warranties are excluded to the extent permitted.<\/p>\n

                                    29. Limitation of liability<\/h2>\n

                                    To the extent permitted by law:<\/p>\n

                                      \n
                                    • neither party is liable for indirect, incidental, special, punitive or consequential damages;<\/li>\n
                                    • ImpactQC is not liable for lost profit, revenue, savings, opportunity, data, goodwill, ranking or reputation;<\/li>\n
                                    • ImpactQC is not responsible for a Client, third party, platform, dependency or event beyond its reasonable control; and<\/li>\n
                                    • ImpactQC\u2019s total cumulative liability arising from an engagement is limited to fees actually paid to ImpactQC for the services directly giving rise to the claim during the three months preceding the event.<\/li>\n<\/ul>\n

                                      The limit does not apply to liability that cannot be excluded, including material injury caused by intentional or gross fault and bodily or moral injury in circumstances covered by article 1474 of the Civil Code of Qu\u00e9bec.<\/p>\n

                                      The parties acknowledge that fees reflect this risk allocation.<\/p>\n

                                      30. Indemnity<\/h2>\n

                                      The Client indemnifies ImpactQC, its providers and representatives against a third-party claim arising from:<\/p>\n

                                        \n
                                      • Client Materials;<\/li>\n
                                      • infringement of intellectual-property rights;<\/li>\n
                                      • an advertisement, offer or claim approved by the Client;<\/li>\n
                                      • a list, audience or data obtained or used unlawfully;<\/li>\n
                                      • the Client\u2019s activity, product or service;<\/li>\n
                                      • the Client\u2019s breach of law or contract; or<\/li>\n
                                      • instructions the Client knew or should have known were unlawful.<\/li>\n<\/ul>\n

                                        ImpactQC will reasonably notify the Client and permit participation in the defence. No settlement imposing an admission or non-monetary obligation on ImpactQC may be entered without its consent.<\/p>\n

                                        This clause does not cover the portion of a claim caused by ImpactQC\u2019s fault.<\/p>\n

                                        31. Force majeure<\/h2>\n

                                        Neither party is liable for delay caused by an event beyond reasonable control, including major outage, disaster, fire, labour dispute, war, government action, widespread cyberattack, essential-provider failure or Internet interruption.<\/p>\n

                                        The affected party will notify the other and take reasonable mitigation measures. Payment obligations for supplied services or incurred commitments remain.<\/p>\n

                                        32. Non-solicitation<\/h2>\n

                                        During the engagement and for twelve months afterward, the Client will not directly solicit for employment an ImpactQC employee or contractor who worked substantially on the engagement, except through a general non-targeted advertisement or with ImpactQC\u2019s written permission.<\/p>\n

                                        If this restriction is overly broad, it will be reduced to the maximum reasonable and permitted scope.<\/p>\n

                                        33. Subcontracting and assignment<\/h2>\n

                                        ImpactQC may use employees, contractors and subcontractors, including outside Quebec or Canada, while remaining responsible for its contractual duties.<\/p>\n

                                        The Client may not assign the contract without written consent. ImpactQC may assign it in a reorganization, business sale or substantial asset transfer, subject to applicable law.<\/p>\n

                                        34. Notices<\/h2>\n

                                        Contract notices must be sent to the addresses in the statement of work. An email notice is deemed received on the business day sent if transmitted before 5:00 p.m. Montreal time without a failure notice; otherwise on the following business day.<\/p>\n

                                        A non-renewal notice must clearly identify the Client, service and requested date.<\/p>\n

                                        35. Disputes<\/h2>\n

                                        Before proceedings, a party will send detailed notice and authorized representatives will attempt good-faith resolution for at least fifteen business days.<\/p>\n

                                        The parties may then agree to mediation. Mediation does not prevent urgent injunctive relief, protection of confidential information or collection of an undisputed amount.<\/p>\n

                                        The contract is governed by Quebec law and applicable federal law. Subject to mandatory rules and Small Claims Court jurisdiction, courts in the judicial district of Longueuil have exclusive jurisdiction.<\/p>\n

                                        36. Contract language<\/h2>\n

                                        The French version of these Terms and standard clauses must be supplied or made available first in accordance with the Charter of the French language.<\/p>\n

                                        The Client may simultaneously receive French and English versions, with French displayed at least as prominently. After access to French, the Client may express its wish to contract in English where permitted.<\/p>\n

                                        For a contract of adhesion, mandatory rights concerning differences between versions remain. In a negotiated contract where a priority clause is valid, French prevails unless the statement of work records another written choice.<\/p>\n

                                        37. General<\/h2>\n

                                        The contract is the entire agreement for the engagement and replaces earlier discussions on the same subject. An amendment must be written and accepted.<\/p>\n

                                        If a provision is invalid, it is reduced to the minimum necessary and the remainder stays effective. Headings aid reading. Failure to enforce a right is not waiver.<\/p>\n

                                        Electronic signatures and counterparts are valid to the extent permitted by law.<\/p>\n<\/article>\n\n","protected":false},"excerpt":{"rendered":"

                                        TERMS OF ENGAGEMENT Last updated: July 25, 2026 Version: 1.0 1. Nature and incorporation These Terms of Engagement (the \u201cTerms\u201d) govern services supplied by ImpactQC to the client identified in a signed proposal, order, statement of work or agreement (the \u201cClient\u201d). They apply only when expressly incorporated by reference to this version or attached to […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":true,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":["post-712","page","type-page","status-publish","entry"],"_links":{"self":[{"href":"https:\/\/impactqc.ca\/en\/wp-json\/wp\/v2\/pages\/712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/impactqc.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/impactqc.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/impactqc.ca\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/impactqc.ca\/en\/wp-json\/wp\/v2\/comments?post=712"}],"version-history":[{"count":1,"href":"https:\/\/impactqc.ca\/en\/wp-json\/wp\/v2\/pages\/712\/revisions"}],"predecessor-version":[{"id":715,"href":"https:\/\/impactqc.ca\/en\/wp-json\/wp\/v2\/pages\/712\/revisions\/715"}],"wp:attachment":[{"href":"https:\/\/impactqc.ca\/en\/wp-json\/wp\/v2\/media?parent=712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}